Legal

Privacy Policy

Last updated: 25 May 2025

1. Who we are

AeroPrivé is a private jet charter brokerage. Our website is located at aeropriveeurope.com. You can contact us at fly@aeropriveeurope.com or by phone at +44 20 7123 4567.

2. What data we collect

When you submit an enquiry through our website, we may collect the following personal data:

• Your name (if provided)
• Email address and / or phone number
• Departure and destination details
• Travel date and passenger count
• Any additional notes you choose to include

We do not collect payment card details through this website. We also collect standard technical data automatically when you visit — including your IP address, browser type, pages visited and referring URL — via cookies and analytics tools.

3. How we use your data

We use the personal information you submit to:

• Respond to your charter enquiry and provide a quote
• Communicate with you about your booking or related services
• Improve our website and service quality
• Comply with legal obligations

We do not use your data for automated decision-making or profiling.

4. Legal basis for processing

We process your personal data on the following legal bases under GDPR:

• Legitimate interests — responding to your enquiry and providing the service you requested
• Consent — where you have explicitly agreed to receive marketing communications
• Legal obligation — where we are required to retain records for regulatory compliance

5. Who we share your data with

We do not sell, rent or trade your personal data to third parties. We may share data with:

• Aircraft operators and handling agents, solely to fulfil your charter request
• Our technology service providers (e.g. messaging and CRM tools) under strict data processing agreements
• Law enforcement or regulatory bodies where legally required

6. Data retention

We retain your enquiry data for up to 24 months from the date of contact, unless a longer retention period is required by law or you have become a client (in which case financial records are kept for 7 years in line with UK tax law). You may request deletion at any time.

7. Cookies

Our website uses the following types of cookies:

• Essential cookies — required for the website to function correctly
• Analytics cookies — Google Analytics, used to understand how visitors use our site (anonymised IP)
• Advertising cookies — Google Ads conversion tracking, to measure the effectiveness of our advertising

You can manage or disable cookies through your browser settings at any time. Disabling analytics or advertising cookies will not affect your ability to use the site.

8. Google Ads & remarketing

We use Google Ads to advertise our services. Google may use cookies to show you our ads on other websites based on your previous visits to aeropriveeurope.com. You can opt out of personalised advertising at google.com/settings/ads or via the Network Advertising Initiative opt-out page.

9. Your rights

Under UK/EU GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing of your data
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at fly@aeropriveeurope.com. We will respond within 30 days.

10. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or disclosure. Enquiry data is transmitted over HTTPS and stored securely. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

11. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Your continued use of the website after changes are posted constitutes acceptance of the updated policy.

13. Contact & complaints

For any privacy-related questions, contact us at fly@aeropriveeurope.com.

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk, or with your local EU data protection authority.